ECManage

Client management system including:

• Easy client management, including adding, editing, deleting, client groups SMEconsumer, etc.), client statuses (for order processing and searching, ie. Connected, Cancelled, Dispatched, Sent to Dispatch, Requalified, Waiting on Connection and many more);

• Full client notes tracking (ie. your customer resource managers track all calls, comments and work done for client);

• Client searching. Search by surname, status, status by date range, IMEI, SIM, MSN, invoice number, clientid, etc.;

• Management of system users, a large amount of features relate to users, giving them different levels of access. Administrator and Super User accounts included;

• User reporting and performance statistics (related to call center and dealer) by cancelled, declined and approved statuses;

• System wide reporting based on client statuses, including database snapshot and conversion rate reporting, graphical display of reports using 3D pie charts;

• Simple product invoicing interface allows you to create invoices and assign payments;

• Client over limit reporting and SMS interface;

• Client overdue account system, includes sms interface and bulk creation of client overdue letters;

• User password administration;

• User messaging system allows email-like features within the system;

• Notices section enables the administrator to show generic messages on one or many users' home pages;

• Management of your billing plans database, business contacts database, suburbs database, invoice messages database;

• Display and searching of your expiring clients' for retention purposes, show today's, tomorrow's, next week's, next month's and monthly for the next 6 month's clients.